Gaming operators?live in a business reality of?continuous?change?but it is evident that the whole industry?is?currently undergoing through a?significant shift

One area that is constantly under scrutiny and focus is the quality of customer support offered by?operators and the general gaming community at large.?The need to strike a balance between providing top support and maximising returns has never been as relevant as now.

Add to this the need for?24/7?support,?across?multiple?languages, and?the?challenge is real. This is creating a growing need for?gaming?companies to adopt technologies?which optimise efficiency while protecting profit margins and managing costs.?

Dr.?Gege Gatt, CEO of EBO.ai.

Against this backdrop,?BMIT Technologies?has launched a new tool?to offer?an effective?and innovative customer support tool to?its?customers,?worldwide.?This tool, an AI-powered intelligent virtual?agent, has been developed by EBO and offered exclusively by BMIT Technologies for gaming companies.?

The primary objective?of the?BMIT Technologies CX Virtual Agent?is?to?automate the very notion of customer?service.?In the process, however, it also improves?customer onboarding, KYC?(know your customer)?processes,?responsible?gaming, and marketing.??

In fact, whereas EBO.ai builds and operates AI technology that empowers businesses by transforming the way they connect with customers, BMIT?Technologies will be channeling this technology?to?its customers?and help them unlock the endless power of Artificial Intelligence.??

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“At BMIT Technologies we pride ourselves in offering the best technology solutions to our customers. Our solutions are built on resilient infrastructure and supported by the right set-up, a highly experienced team, as well as innovative thinking that helps our customers identify opportunities to enhance their business potential.?We are very proud to partner with EBO.ai. Their specialism in the world of AI, as well as a commitment to excellence and innovation, is in line with our business philosophy and portfolio objectives. We’re very excited about this partnership,” said Ing. Christian Sammut, CEO of BMIT Technologies.?

Dr.?Gege Gatt, CEO of EBO.ai added “We are extremely excited about the partnership with BMIT Technologies which has established itself as a market leader and a true catalyst of digital transformation.?At EBO, we believe in technology innovation and most importantly, providing?customers with the right AI solutions to help them scale quickly and sustainably. Our partnership with BMIT Technologies will help us offer advanced?virtual?agents to a much wider audience, starting from online gaming. The Virtual Agent will help platforms tackle traditional challenges in the iGaming sector.”?

BMIT Technologies?CX Virtual Agent?is consultative in nature?and once?a?company’s?unique?context and problems have been?identified, discussed, and understood, the product creates a rich data set built on?conversations and dialogues?with customers?across all communication channels such as?Webchat, Facebook Messenger, WhatsApp, etc.?

The product offers continuous?improvement every week,?improving?both the language model?in terms of?recognition?as well as?the dialog workflows?whilst?scaling?up?and?down based on growing or?diminishing?demand.?Supporting over 80 languages, the?CX Virtual Agent can cross-sell,?upsell, detect churn, and act accordingly?whilst retaining the capability to?handover to humans at any point.?

But perhaps the?most important?aspect?of the product?is?its?data?and?analytics capabilities which are set to?provide?businesses?with?the?rich data?they are constantly seeking?to improve their products and their marketing initiatives.